AT&T forwarding guide
AT&T points wireless customers at the phone's own Call Forwarding menu first (Phone settings → Call forwarding: Forward when busy / when unanswered / when unreachable). The network codes below do the same job from the keypad.
| Action | Dial |
|---|---|
| Forward every call | **21*[SRN]# |
| Forward when unanswered | **61*[SRN]# |
| Forward when unreachable (off / no signal) | **62*[SRN]# |
| Forward when busy | **67*[SRN]# |
| Turn off all-calls forwarding | ##21# |
| Turn off one conditional rule | ##61# / ##62# / ##67# (matching rule) |
| Reset all conditional rules | ##004# |
Framing note: all-call forwarding also routes the calls your shop would have answered itself. SavedRing is built for the calls your shop doesn't answer — busy, after-hours, overflow. If you forward every call, the "answer a second test call yourself" step in the test below does not apply — every call will reach SavedRing instead.
- For SavedRing, set all three conditional rules (61 + 62 + 67) to your SavedRing number — that's the full missed-call set: rings out, busy, and phone off.
- Each rule is cancelled separately; turning off all-calls forwarding does not clear the conditional rules.
- Sources: AT&T documents the all-calls dial string in its own guides (*21* + number + #, off with #21#) and directs wireless users to the handset menu for conditional options; the conditional codes above are the GSM network codes AT&T's network runs — cross-checked against carrier documentation summaries at https://getosmo.app/blog/att-call-forwarding.html and https://umatechnology.org/how-to-enable-or-disable-call-forwarding-in-verizon-att-t-mobile-and-us-cellular/ (checked Nov 7, 2026). AT&T support: 611 from the AT&T phone.
The forwarding test call
Setup is not done when the code is dialed. From a different phone, call your business number and let it ring unanswered. SavedRing must answer in your shop's name, and a job card must land in your portal. Answer a second test call yourself, and confirm it stays with you. If any step fails, forwarding is not live — use the disable code above, and we fix it on a short call together.