Forwarding guides
How to read the codes: [SRN] = your SavedRing number, from your setup email. Dial codes from the phone that owns the business line — never from another phone, never saved as a contact. After any code, wait for the confirmation tone/message before hanging up.
Every guide ends the same way: the forwarding test call. Codes can appear to save and silently not work (it happens on some plans, prepaid lines especially). The test call is how you know.
The go-live gate: the forwarding test call (every system, no exceptions)
Setup is not done when the code is dialed. It's done when this passes:
- From a different phone, call your business number.
- Let it ring unanswered — don't pick up, don't decline.
- SavedRing must answer in your shop's name, and a job card must land in your portal.
- Answer a second test call yourself, and confirm it stays with you.
If any step fails, forwarding is not live — use your guide's disable code, and we fix it on a short call together. The switch is not live until the test call lands. Turning off later is the same page you set it up from: every guide below carries its own disable code.