Ooma forwarding guide

Ooma Office has both keypad codes and a portal. One caution specific to Ooma: if your service answers forwarded calls, leave "Require key press on answer" off unless we confirm it together — it makes the answering side press 1 before the call connects, and it will break an automated answer if your setup isn't expecting it.

Framing note: all-call forwarding also routes the calls your shop would have answered itself. SavedRing is built for the calls your shop doesn't answer — busy, after-hours, overflow. If you forward every call, the "answer a second test call yourself" step in the test below does not apply — every call will reach SavedRing instead.

From an Ooma phone (immediate forwarding):

For missed calls only — use the End User Portal: Settings → Call Handling. Set how long your phone rings ("Ring for"), then "Then send to" → your SavedRing number, so calls you can't answer route to us instead of voicemail. (Sending to an outside number may require your admin to add it as a shared external line first — one per account.)

• Sources: Ooma, "Effortless Call Forwarding Setup with Ooma Office" — https://www.ooma.com/small-business-phone-systems/how-to/how-to-turn-call-forwarding-on-and-off/ ; Ooma how-to library — https://www.ooma.com/small-business-phone-systems/how-to/how-to-forward-calls/ ; portal ring/send-to behavior summarized at https://lobbystack.com/blog/how-to-forward-business-calls/ (checked Nov 7, 2026)

The forwarding test call

Setup is not done when the code is dialed. From a different phone, call your business number and let it ring unanswered. SavedRing must answer in your shop's name, and a job card must land in your portal. Answer a second test call yourself, and confirm it stays with you. If any step fails, forwarding is not live — use the disable code above, and we fix it on a short call together.

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