RingCentral forwarding guide
RingCentral has no dial codes — forwarding lives in its settings, which is good news: it's visible, and reversible in the same screen.
- In the RingCentral app (desktop or web): Settings → Phone → Call handling → Edit.
- Under Work hours (and again under After hours if you want round-the-clock cover), set how incoming calls ring, then set Missed calls handling to forward to an external number — enter your SavedRing number. Admin route instead: Admin Portal → Users → [your extension] → Call Handling & Forwarding, and add the rule there.
- Save, then run the test call below — RingCentral rule changes are exactly the kind that look saved and aren't routing yet.
- To turn off: delete or disable the same rule in the same screen.
- Source: RingCentral Support, "Setting up user call forwarding in the RingCentral app" — https://support.ringcentral.com/shared/content/app/setting-up-user-call-forwarding-in-the-ringcentral-app-desktop-a.html (checked Nov 7, 2026)
The forwarding test call
Setup is not done when the code is dialed. From a different phone, call your business number and let it ring unanswered. SavedRing must answer in your shop's name, and a job card must land in your portal. Answer a second test call yourself, and confirm it stays with you. If any step fails, forwarding is not live — turn the rule off with the step above, and we fix it on a short call together.